Shipping Instruments FAQ

If packed properly, instruments can be sent with the same amount of risk as driving them here yourself. We frequently ship and receive instruments for evaluation or repair, as well as for sales and rental clients.

If you would like to send us your instrument, please contact us first by phone (855-343-3535) or email (music@liviolinshop.com) as we prefer to make arrangements with our carrier. We will bill you the cost of shipping and send you a prepaid shipping label.

After you've made arrangements to return or send us an instrument, you must follow our shipping instructions closely. Instruments can only ship safely if proper procedures are followed.

Every shipment that we arrange make includes insurance for their full value of any instruments. If we clear you to make your own arrangements, instruments must be insured for their entire market value.

The best insurance against damage is proper planning and preparation - if you are returning a trial instrument please make sure that you follow our shipping instructions closely. You are responsible for any and all damage that occurs until our merchandise is received back into our store.

If you have any doubts or questions, contact us before you pack or ship the instrument.

As the quality of the packing materials is of primary importance in protecting shipped instruments, we have our own custom made boxes, and can ship you box with (packing materials and a prepaid return label) for a nominal fee.