Each rental outfit (instrument, bow, and case) rented from the Long Island Violin Shop is covered under this plan so to be maintained in excellent condition. The LIVS (we) will repair or replace with comparable items the covered instrument, bow, and/or case in the event of accidental damage or loss, according to the Terms and Conditions stated below. The Renter (you) agrees to utilize reasonable care and caution in the use and handling of the instrument and pay for the maintenance for the rental instrument.
Please notify us immediately of any damage or loss. All minor, wear-and-tear damage is covered with no deductible. Strings which, under normal use, break, unwind or become false will be replaced at no charge with the usual string we use for rental instrument setup. Extra strings or substitutions will be at your expense. You are responsible for returning the rented outfit to us for repair, exchange, or replacement as required. Protection Plan coverage is nullified if repairs and adjustments are done elsewhere and you will be liable for up to the full value of the instrument if repairs are done by unauthorized persons.
As a rental client you are liable for a 30% co-payment if instruments are stolen, destroyed, or severely damaged, including heat damage to varnish or intentional damage and vandalism, including scratching the varnish. Co-pays may not be paid with rental credit. We reserve the right to be the sole judge of an instrument’s repair cost, replacement cost, and to perform or authorize any repairs. If pre-existing damage is noticed on a rental instrument you have received or had shipped, please call us within 24 hours of receipt; any damage observed after this time will be considered to have occurred while in your possession. Suspension of the Protection Plan will occur if Rental payments are more than thirty days past due. Reinstatement will be effective upon receipt of all delinquent charges, including additional Finance and/or Late Charges as provided in the LIVS Rental Agreement. Loss or accidental damage during a time of suspension will not be covered and repair or replacement costs at the usual and customary rates will be the responsibility of the customer. Accessory items are not eligible for inclusion in the Protection Plan. Use in paid performance nullifies coverage under the Protection Plan. Proof of Loss is required for loss by theft or fire. In the event of theft the customer must, within 30 days of the theft, provide us with a copy of an official report by a law enforcement agency. In the event of fire, the remains of the instrument, bow, and/or case must be presented. In all events, theft, fire, or accidental damage, the customer must provide a signed, detailed statement describing the circumstances in which the loss occurred. Neither Party shall have any right to consequential damages by reason of nonperformance of this agreement, including loss of playing time or inconvenience to the customer. The LIVS’s Liability shall, in no event, exceed the lesser of restoration to playing condition or replacement. The LIVS will be the sole judge of the applicability of the terms and conditions of the Protection Plan. The selection of repair or maintenance method or the selection of a replacement instrument, bow, and/or case is solely at the discretion of The LIVS. Terms and Conditions of the Protection Plan do not express or imply a cash settlement. The LIVS reserves the right to cancel protection if the customer is determined to be negligent or intentionally abusive. The LIVS also reserves the right to pursue any legal means of recourse to protect its ownership or security interest, if applicable, in the instrument, bow, and/or case.