All products, with the exception of electric instruments and electronics, may be returned for store credit or exchange within 30 days if they are in original condition. Electric instruments and electronic products are final sale only.
You will need to provide the sales receipt along with all original accessories and packaging. Damaged or worn merchandise will not be accepted. Please do not send merchandise without contacting us first to schedule a return.
We do not guarantee electric instruments, amplifiers, pedals, and electronic products, whether purchased online or in our shop. These items come with manufacturer’s warranties. If you are having trouble with your product please contact us - often we can help you fix the problem. If the item proves defective within the period and terms of the manufacturer’s warranty, we can act on your behalf in initiating a warranty claim or help you do so. For information on your product's warranty please visit our page listing manufacturer warranties.
Normal wear and tear as well as changes to the color or discoloration of finishes, is not covered.
Strings installed on an instrument may not be returned or exchanged.
Special or custom orders of items not normally stocked may be exchanged only if defective. Refunds are not available for special or custom orders.
Sheet music may be returned within 30 days of purchase if clean and not marked or opened. A restocking fee of $5.00 will be charged per title returned. DVDs and CDs are non-refundable unless defective, and may be exchanged within 30 days of purchase for the same title, and will not incur the restocking fee.
Our guarantee is only valid to the original purchaser and does not cover instruments or bows that have been modified or altered, subjected to extremes of temperature and/or humidity, or damaged.
If you have any further questions regarding our Guarantee & Returns Policy, please contact us and we will respond to your inquiry as soon as possible. Thank you!