ONLINE ORDERS

You may place an order at any time - simply add your items to the shopping cart, enter any coupon codes that you'd like to use, and check out. You'll be given the option to login or create an account to improve your shopping experience with us; you can also go straight to checkout to enter your billing and shipping information.

We ship primarily via UPS, but we reserve the right to use any carrier of our choice. If there is a significant discrepancy between your quoted cost and the actual shipping cost, one of our staff will members will contact you before we ship. In most cases you'll notice a small difference in your favor.

We process online orders Tuesday - Saturday. If an item is out of stock or back-ordered, we will contact you to let you know when we expect to receive it. Your credit/debit card will not be charged until we've verified your shipping quote and confirmed that your all of your items are in stock.

TERMS OF SALE

For online orders, we accept Visa, MasterCard, American Express, Discover, and PayPal. At our retail store we accept cash, major credit card, money order, and checks (a government issued ID may be required).

OUR GUARANTEE

We guarantee your satisfaction and the authenticity of everything we sell.

For 12 months after you purchase one of our instruments we offer free service for any necessary repairs and setup adjustments, such as open seams and bridges that need to be lowered. This excludes normal wear such as string breakage & bow rehairs, or damage incurred subsequent to purchase, or problems caused or exacerbated by the work of other shops.

We guarantee restorations completed at the Long Island Violin Shop for the original purchaser against any defects in materials and workmanship for five years.

If you are not completely satisfied with any merchandise you receive, please contact us for an exchange or store credit.

SPECIAL ORDERS

We want to fulfill every musician's dreams, but unfortunately we can't stock everything! If you want a special item we do not stock, we can get it for you at the same great prices as other similar items for a 50% deposit. Even if you want a special instrument, it can be made just for you at no extra charge.

Our relationships with makers and suppliers allow us to speed the order and delivery process while we serve as your agents to ensure everything is just the way you want it. And before we place the order we will verify every detail including delivery time and price. Deposits for custom orders are not refundable and orders once placed, are final and not returnable.