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Terms of Service

ONLINE ORDERS

You may place an order at any time - simply add your items to the shopping cart, enter any coupon codes that you'd like to use, and check out. You'll be given the option to login or create an account to improve your shopping experience with us; you can also go straight to checkout to enter your billing and shipping information.

We ship primarily via UPS, but we reserve the right to use any carrier of our choice. If there is a significant discrepancy between your quoted cost and the actual shipping cost, one of our staff members will contact you before we ship. In most cases you'll notice a small difference in your favor.

We process online orders Tuesday - Saturday. If an item is out of stock or back-ordered, we will contact you to let you know when we expect to receive it. Your credit/debit card will not be charged until we've verified your shipping quote and confirmed that all your items are in stock.

SMS

Long Island Violin Shop’s SMS marketing solution is used by Long Island Violin Shop to help teach, enjoy, care, and maintain your musical instrument and to improve your shopping experience. By purchasing or renting an instrument, you agree to receive recurring text notifications related to product information, educational content, tips, tricks, and requests for reviews from us. By consenting to commercial messages in Long Island Violin Shop’s SMS marketing in the checkout and subscribing via our subscription tools, you agree to receive additional recurring text notifications in relation to your order, including without limitation text marketing offers, and transactional texts, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you do not wish to receive such text marketing messages and notifications, reply with STOP to any mobile message sent from us. We may send a text in response confirming your request to us. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at (855) 343-3535 or music@liviolinshop.com for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

You agree that the telephone number you provided to us is yours and if your telephone number changes, you must notify us of your changed number.

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.

TERMS OF SALE

For online orders, we accept Visa, MasterCard, American Express, Discover, and PayPal. At our retail store we accept cash, major credit card, money order, and checks (a government issued ID may be required).

OUR GUARANTEE

We guarantee your satisfaction and the authenticity of everything we sell.

For 12 months after you purchase one of our instruments we offer free service for any necessary repairs and setup adjustments, such as open seams and bridges that need to be lowered. This excludes normal wear such as string breakage & bow rehairs, or damage incurred subsequent to purchase, or problems caused or exacerbated by the work of other shops.

We guarantee restorations completed at the Long Island Violin Shop for the original purchaser against any defects in materials and workmanship for five years.

If you are not completely satisfied with any merchandise you receive, please contact us for an exchange or store credit.

SPECIAL ORDERS

We want to fulfill every musician's dreams, but unfortunately we can't stock everything! If you want a special item we do not stock, we can get it for you at the same great prices as other similar items for a 50% deposit. Even if you want a special instrument, it can be made just for you at no extra charge.

Our relationships with makers and suppliers allow us to speed the order and delivery process while we serve as your agents to ensure everything is just the way you want it. And before we place the order we will verify every detail including delivery time and price. Deposits for custom orders are not refundable and orders once placed, are final and not returnable.

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