Return instruments 3 days prior to renewal date for us to process the cancellation with our bank and prevent your account being charged. Late returns pay the full month without exception. Failure to return the instrument at the end of a non-renewed contract will result in forfeiture of rental credit and charges for the replacement value of the instrument. The LIVS cannot be liable for personal items left in returned cases.
We Ship Nationwide
We have satisfied customers from coast to coast. All we require is that you cover outgoing and return shipping costs, and we'll take of the rest. If you ever need to send a rental back to us for return, repair, or exchange, we will provide a shipping label, instructions, and a box (if needed).
The following flat rates apply to one-way shipping in the continental United States for all rental instruments. We do not ship rentals internationally or to Alaska and Hawaii:
|Violins & Violas
We do not ship Cellos & Basses.
All Cello & Bass rentals must be picked up
at our studios in Huntington, NY or East Setauket, NY.
*The Protection Plan does not cover shipping for damaged instruments, bows, or cases, and does not cover instruments, bows, or cases in the custody of shipping companies or delivery services.
Shipping A Rental To Us?
If you need to ship a rental instrument for a size exchange, maintenance, repair, or return, please call or e-mail us first (855-343-3535, firstname.lastname@example.org).
We will bill you for the shipping costs and provide you with a return shipping label. If you need a shipping box, we can send you one for a small fee. *Important: In order to avoid incurring fees for negligence or damage, you must clear your return with us and follow the directions below in earnest. If not, you will be subject to any/all damages that occur during shipment.
Make sure you have an acceptable shipping box.
A weak box will not protect a shipped instrument. We ship instruments in double-wall corrugated cardboard boxes rated 275 Lb. test. The box should also be large enough to accommodate 2 inches of packing material on each side of the instrument case.
You may use the original box that we shipped your rental instrument in, as long as it has been maintained in good condition with all of the original packing material. If you don't have a suitable box, we can ship you one for a small fee.
Pack the instrument in the case.
Place a note in the instrument case with your name, address, and telephone number. Describe any problems you had with the instrument, or any damage you noticed prior to shipment.
Pack the instrument and/or bow carefully.
Place padding around the instrument inside the case as well as under the end button. Place padding around the body so it will not bounce around. A turban around the head of the instrument, padding under the fingerboard and tailpiece, and padding around the bridge are essential. Be sure that all bows are secured firmly in the case, and the hair is loose.
Pack the case in the shipping box.
Put two inches of packing material on the bottom of the box and lay the case inside the box. Surround the case with the packing material to ensure even protection on all sides of the instrument case. Add additional packing material if needed to fill all open spaces. Reseal the box using shipping tape and attach return label.
Ship the instrument.
Bring the box to your nearest UPS center. Be sure to save your shipping receipts, which serve as proof of insurance, until we verify the safe return of the instrument. Do not ship the instrument before confirming a delivery date with us. Never ship an instrument so it is in transit over a weekend.
If you have any concerns or questions, contact us before you pack or ship the instrument!