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Service After Sale

Our mission at The Long Island Violin Shop is to help all musicians to flourish: students, teachers, and professionals. After your purchase, our work is just beginning. Our ongoing Service After Sale is designed to help you properly care for your instrument and bow, safeguard them from damage, and protect your financial investment.

100% TRADE-UP - 100% of the price paid for any instrument or bow purchased at The LIVS may be applied toward the next size or any other instrument or bow in our shop.

TRADE-UP POLICY - As you become a better musician you will need to step up in quality to continue to make musical progress. We happily accept bows and/or acoustic instruments purchased from the LIVS in trade from the original purchaser at the price paid, toward an instrument or bow of greater price. Electric instruments may not be traded in. Trade-up value includes credit accrued from a rental or earlier trade-in of an instrument or bow.

We generally allow 100% of the price paid minus the work required to put the instrument back in perfect condition. If you have cared for your instrument and it has not sustained serious damage, we will charge approximately $175 for a violin to $450 for a cello. We reserve the exclusive right to judge the condition of an instrument and to carry out necessary repairs.

FRACTIONAL TRADE-UP PRICE GUARANTEE - Fractional instruments trade-up to the next size for a low fixed price, making ownership very affordable.

TRADE-UP GUIDANCE - Whether you are looking for a new instrument or bow, a step-up, or your dream-come-true, you will be able to choose from select instruments and bows in a broad range of prices.  

APPRAISALS - Written appraisals for insurance are included with all instrument purchases at no cost. 

INSURANCE - We recommend purchasing instrument insurance at once, without delay. Clients of ours have returned three days after a purchase with smashed instruments. Our only interest is to help you make an informed decision- and we ask you please read the Musician’s Guide To Instrument Insurance. If you need another copy or have any questions about this vital topic, please contact us without delay.

INSURANCE ADVOCACY - If you are considering making a claim on your insurance, our experience is at your disposal. Insurance companies know us and trust us. We can advise you before you make a claim, be your advocate during the process, and make sure no details are overlooked in any settlement. 

INSTRUMENT WELLNESS - For 12 months any necessary repairs and setup adjustments are done free of charge. Some examples are open seams and bridges that need to be lowered. We spot developing problems and keep your instrument healthy with free checkups and mailed reminders. 

INSTRUMENT LOANS - If your instrument or bow needs repair, we will be happy to lend you an instrument while the work is being carried out.