I wanted to drop you a short note of appreciation for working with my daughter in her pursuit of a viola. Interestingly enough, you were the only shop that took the time and energy to talk with her at great length as to her wishes, wants, and future aspirations regarding an instrument. 

I also want to express my gratitude for the way you worked with Shawn and us on this purchase. It was truly a very positive experience for our family and, especially Shawn as she received and instrument that she will love playing and owning for many years to come.